Airpura products typically will ship the same day if the order is placed before 1:30 p.m. eastern time. Due to COVID-19 you may experience shipping delays of up to 3-4 weeks before receiving your item. More detailed up to date information will be included in your confirmation email.
Allergy Home Store offers 100% FREE ground shipping for all of our air filters, air purifiers and accessories, regardless of the items price.
We currently DO NOT ship to Hawaii, Alaska, US territories or internationally due to high shipping charges.
How we ship
We use all major carriers such as UPS, USPS, FedEx, and freight carriers when needed.
Standard ground shipping is free and normally takes 5-7 days to arrive.
We flexible options which include, Next day, 2 day, and 3 day expedited shipping. If this option is available and chosen, the pricing will be calculated at checkout. This is currently unavailable due to COVID-19.
No P.O. Box Shipping – We do not ship to P.O. Boxes at this time.
Tracking Your Order
When your order ships, you will receive an email with your carrier tracking code. You can use your tracking code on the carrier website to see the status of your shipment.
We’ve compiled a list of answers for our most frequently asked questions. If you have any additional questions please reach out to us via email, chat, or call us directly at 1-800-970-2487.
Q. How will I know when my item(s) have been shipped?
A. Once you place an order you will receive a confirmation email letting you know the order has been placed and is getting ready for shipment. Once the order ships you will receive an additional email with the tracking link. You can also visit the shipping carrier’s website such as UPS or FedEx directly to track using the tracking number provided.
Q. How does the free shipping promotion work?
A. We offer 100% free ground shipping on all orders. This is only available in the lower 48 states of the USA and Canada.
Q. How can I get in touch with someone?
A. You can call us directly at 1-800-970-2487 or email us at email@example.com or chat with us right on the website.
Q. What is your return policy?
A. Please see our “Returns Policy” page.
Q. Is my payment and personal details secure?
A. Yes! Your information is completely safe and secure with us as we use the latest security technology to keep your information secure.
Q. Are your products new or refurbished?
A. Yes! We do not sell any refurbished items at this time, all of our products are 100% brand new.
Q. How can I place an order?
A. The easiest, fastest, and most secure way to place an order is online via our website. You also have the option of calling us directly at 1-800-970-2487 if you need any assistance or have any questions.
Q. Are expedited orders delivery days guaranteed?
A. Unfortunately, no. We depend on UPS and FedEx, but they do not guarantee these shipments as there are many factors out of their control.
Q. How do we ship?
A. We have free ground shipping to the lower 48 states and Canada. We always use the least expensive and our most trusted carriers are UPS, USPS, FedEx, or freight. Items are generally shipped between 1-3 days and you’ll receive a confirmation email. Currently, expedited shipping is not available due to COVID-19. Please see our “Shipping Information” page for more details.
Q. Will I have to pay sales tax on my order?
A. There is no sales tax for orders place outside of the state of New York. We are only required to collect sales tax on NY state orders
Q. How can I cancel or change my order?
A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information or email us at firstname.lastname@example.org
A. Your order can be changed and/or canceled as long as it has not yet shipped. You can check your order status online if you created an account, or email us at email@example.com or call us directly at 1-800-970-2487.
Here are 5 more great reasons to buy from us:
|We Put Our Customers First. If you’re not happy with your purchase within 30 days, you can return it and get your money back! Check out our return/30 day money back guarantee page for more details.|
|Returns are easy, simply contact us for a returns number and send your item to our returns center for fast processing. We'll get you a replacement or refund in a snap!|
|In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.|
|Ordering from Allergy Home Store is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.|